Shipping & Refund Policy

Returns and Exchange Policy
We have a 7-day return policy for defective goods only. This means you have 7 days after receiving the defective item to request a return or exchange. 

Please note that "Change of Mind" does not entitle the customer for an exchange or refund under RA 7394 (The Consumer Act of the Philippines).

To be eligible for a return, your item must be in the same condition that you received it, unopened and untampered, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at storemanager@bcdelivery.com.ph. If your return is accepted, we’ll send an account credit to be used for your future purchase with us. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at storemanager@bcdelivery.com.ph | +63 945 867 2334.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such chilled dairy, cake toppers. etc.), and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.